Consider the cancellation flow. You click "Delete Account." A humane app says, "Sorry to see you go. Click here to confirm." Cynical software launches a psychological warfare campaign:
Stop acting like you’re sculpting the David. You are unclogging a toilet. The toilet is the legacy codebase, and the previous plumber used duct tape and prayers to seal the pipes. cynical software
Cynical software applies that same logic to the user. It assumes the user is a resource to be mined, a problem to be managed, or a pawn to be moved. It operates under three unspoken tenets: Consider the cancellation flow