Centers on finding new solutions for individual customer problems. This is typical for service-based businesses like consultancies (e.g., McKinsey), hospitals, and educational institutions .
If you can easily or cost-effectively outsource an activity to a third party (e.g., payroll or cleaning), it is likely a secondary process , not a . Core activities are those you must excel at internally to differentiate yourself. key activities business model
: Dominant in manufacturing firms, focusing on designing, creating, and delivering a product in significant quantities or high quality. Centers on finding new solutions for individual customer