AverMedia no longer actively updates the GL310 driver. The final stable version is from 2017-2018 . It works on Windows 10 and Windows 11, but installation requires a specific process.

Follow these steps precisely to avoid “Device Descriptor Failed” or “Unknown USB Device” errors.

Need immediate help? Visit the r/AverMedia subreddit or AverMedia technical support chat (M-F 9 AM-6 PM GMT+8).