When adding the full serial number, ensure your phone has internet data (4G/5G) when scanning.

Always change the default password once the device is added via Serial Number, as anyone with the ID could potentially attempt to guess the login. reset the password associated with a specific serial number? AI responses may include mistakes. Learn more

The is your gateway to remote security monitoring. While the 20-character string may look intimidating, finding it is usually as simple as reading the label on the bottom of your DVR or camera. Remember the golden rules: verify the length (20 digits), check for common typos (0 vs O), and ensure your device has a solid internet connection.

After resetting, re-find the device using the LAN search method in XMEye. The app will often auto-detect the new full serial number.