| Issue | Likely Cause | Solution | |-------|--------------|----------| | AGC never routes to certain agents | They have high pause time | Reduce AGC Pause Weight or reset pause counters | | Agents feel overloaded | Talk time not weighted enough | Increase AGC Talk Time Weight | | Inbound callers wait too long | Wait time factor too low | Increase AGC Wait Time Factor | | Scores don’t update | Caching issue | Lower AGC Cache Time (in seconds) in vicidial.php |
: Prompts for Phone Login and Phone Password . agc vicidialphp work
ALTER TABLE vicidial_agent_log ADD INDEX (logindate, campaign_id); ALTER TABLE vicidial_live_agents ADD INDEX (campaign_id, status); | Issue | Likely Cause | Solution |
require 'vendor/autoload.php';
Do not run MySQL on the same server as Apache/VICIdial. Use a dedicated DB server with SSD storage. ALTER TABLE vicidial_live_agents ADD INDEX (campaign_id